I believe no one has problem free life in this world. It’s simply a fact of life. But that is not important at all and not a bad thing. Dealing with the problems is what builds character. The problems will always get the best of you!
Every person looks a problem in different way. There are two type of people in this world, one who focus on the problem or the reason why a problem emerged and those are called problem focused people and those who prefer to think about all possible solutions to solve the problem those are called solution oriented people.
We always have to remember that every problem has a solution and usually more than one but the fact is focusing too much on a problem makes you feel negative and powerless. Problem-oriented people always react like I’m stuck. I don’t know what to do and solution oriented people always respond like Let me sit down and think of some options to move forward.
Many times people afraid to even start a toughest job assuming they won’t be able to complete. We at-least have to start, we at-least have to take first step and rest of the steps will be done automatically.
Specifically in this competitive world it is really very important to be solution oriented, also this short of approach is needed in customer service environment as customer is not just interested in cause and effects of problem, they are interested in how you are going to deal with the problem in present and what actions will be taken from your side to avoid it in future.
In current situation so many people has attitude like “why me”? They are reacting like they are the people in the entire world going through some tough time and they blame God for this!!! Whereas solution oriented people don’t waste time thinking “Woe is me”! They save their energy for finding way to solve the problem and move on with next item.
Ask below questions in order whenever any problem comes up:
- What is happening/happened?
- Why did it happen?
- How do we fix it?
- What preventive actions need to be taken to avoid it in future?
So what do you want to become, problem provider or solution provider?